Support That Actually Helps

Contact forms that collect the right information upfront. Route inquiries to the right team and resolve issues faster with less back-and-forth.

Support That <span class='highlight'>Actually Helps</span>

Why Smart Contact Forms Matter

Generic contact forms create more work. Vague messages require follow-up questions. Requests land in the wrong inbox. Smart contact forms ask the right questions upfront, route to the right team, and give support agents everything they need to help on the first response.

Faster Resolution Times

When forms collect issue details, account information, and context upfront, support agents can solve problems immediately instead of asking clarifying questions. First-contact resolution improves.

Route to the Right Team

Sales questions go to sales. Technical issues go to support. Billing inquiries go to finance. Conditional routing ensures every request reaches the right people without manual sorting.

Better Customer Experience

Customers hate repeating themselves. Forms that gather information once and pass it to agents create smoother experiences. Customers feel heard, not interrogated.

Capabilities

Contact Forms That Work Harder

From simple contact forms to sophisticated support intake, build experiences that help customers and agents alike.

Smart

Dynamic Question Paths

Ask different questions based on inquiry type. Technical issues prompt for error messages and steps to reproduce. Sales inquiries ask about company size and needs. Relevant questions every time.

Attach

File Attachments

Let customers attach screenshots, documents, or files that help explain their issue. Visual context often resolves tickets faster than lengthy text descriptions.

Priority

Priority and Urgency

Let customers indicate urgency or let your form calculate priority based on issue type and customer tier. High-priority requests surface immediately for faster handling.

Confirm

Confirmation and Expectations

Thank customers for reaching out and set response time expectations. Clear confirmation pages reduce anxiety and prevent duplicate submissions.

Context

Capture Full Context

Collect account information, order numbers, product details, and issue descriptions. Agents have everything they need to help without asking follow-up questions.

Notifications

Instant Alerts

Receive email notifications immediately when forms are submitted. Set up different notifications for different inquiry types. Never miss a customer request.

Branding

Branded Experience

Contact forms that match your website and brand. Professional appearance builds trust. Customers know they are in the right place.

Analytics

Support Analytics

Track inquiry volume, common issue types, and submission trends. Identify recurring problems and measure the impact of product changes on support volume.